1. Introduction
Cole Legal Group is committed to protecting your privacy. This Privacy
Policy explains how we collect, use, disclose, and safeguard your information when you visit our
website ColeLegalGroup.com or communicate with us, including through text message
(SMS/MMS) communications.
By using our website or providing your contact information, you acknowledge that you have read
and understood this Privacy Policy. Please review it carefully.
2. Information We Collect
We may collect the following types of information:
2.1 Information You Provide Directly
• Name, address, email address, and phone number
• Details about your legal matter submitted through contact or intake forms
• Communications you send to us by phone, email, or text message
2.2 Information Collected Automatically
• Browser type and version
• Pages visited and time spent on our website
• Referring URLs and general geographic location (city/state level)
• Device type and operating system
3. Text Messaging (SMS/MMS) Communications
3.1 How We Use Text Messaging
Cole Legal Group uses text messaging (SMS/MMS) through Zoom Phone to communicate with
current and prospective clients. The types of messages we send include:
• Case status updates and notifications
• Appointment reminders and confirmations
• Responses to inquiries you have submitted to our office
3.2 Consent to Receive Text Messages
By providing your mobile phone number and submitting a form on our website, or by texting us
directly, you consent to receive SMS/MMS messages from Cole Legal Group. Providing your
phone number alone does not constitute consent — consent is obtained at the time you
affirmatively opt in.
Message and data rates may apply. Message frequency may vary depending on the status of
your matter.
3.3 How to Opt Out
You may opt out of receiving text messages from Cole Legal Group at any time by replying
STOP to any message we send you. After opting out, you will receive one final confirmation
message and no further SMS communications will be sent, except as required by law.
To re-enroll, reply START or contact our office directly.
For help, reply HELP to any message or contact us at (214) 827-4100.
3.4 No Sale or Sharing of SMS Data
Cole Legal Group will not share with third parties/affiliates for marketing/promotional purposes.
All other categories exclude text messaging originator opt-in data and consent; this information
will not be shared with any third parties
4. How We Use Your Information
We use the information we collect for the following purposes:
• To respond to inquiries and provide legal services
• To send case status updates and other communications you have requested
• To schedule and confirm appointments
• To comply with legal and regulatory obligations
• To improve our website and client experience
• To protect the security and integrity of our systems
5. How We Share Your Information
We do not sell your personal information. We may share your information in limited
circumstances:
• With service providers who assist us in operating our website and communications
platforms (such as Zoom Phone), under confidentiality obligations
• With our staff and attorneys working on your matter, subject to attorney-client
confidentiality
• As required by law, court order, or regulatory authority
• With your express consent
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your
personal information from unauthorized access, use, or disclosure. However, no method of
electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this
Privacy Policy, to provide legal services, and to comply with our legal and ethical obligations as
a law firm. SMS opt-in and opt-out records are retained as required by applicable law and
carrier regulations.
8. Your Rights
Depending on your location, you may have rights regarding your personal information, including
the right to:
• Access or request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal retention obligations
• Opt out of SMS communications at any time (see Section 3.3)
To exercise these rights, please contact us using the information in Section 10.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy
practices of those sites and encourage you to review their privacy policies before providing any
personal information.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Cole Legal Group
Website: ColeLegalGroup.com
Email: legal@colelg.com
Phone: (214) 827-4100
11. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Effective
Date at the top of this page. Your continued use of our website or services after any update
constitutes your acceptance of the revised policy. We encourage you to review this page
periodically.
Cole Legal Group | ColeLegalGroup.com | (214) 827-4100
